1. Are the cakes made to order?

Yes. Customers received fresh baked items.

2. When will my order be shipped?

Pending order verification and credit approval, express expedited shipping orders must be received by 1:00 p.m., EST, to be declared placed on the date that it is submitted.  All order will ship 48 hours after it is placed on business days (Mon., Tues., Wed., Thurs.) only.

If your credit card requires manual approval or any errors are encountered with entered billing and/or shipping address, this may delay shipment beyond the 48 hours.  Most importantly, an order delayed due to credit approval or error with the billing address is considered no fault of the shipper.  No refund will be issued.

3. If my address is in entered incorrectly?

If your address is entered incorrectly by customer, it is considered no fault of the shipper.  No refund will be issued.

4. Do you deliver?

Yes, we deliver to the following cities: Miramar, Pembroke Pines, Ft. Lauderdale, Plantation, Sunrise, Weston, Miami Gardens, North Miami, Hallendale, Hollywood, Aventura, City of Miami, Coral Gables, Miami Beach, and Miami Shores.

5. Do you ship to other states?

No. We only deliver locally.

6. Do you ship to PO Boxes?

No. We do not ship to PO Boxes.  We only ship to physical addresses.

7. Is a signature required at delivery?

Yes. A signature is required. No Exceptions.

8. Do you charge sales tax on any items?

Yes. Sales tax will be added for taxable items in the State of Florida. The tax rate applied to your order will be the combined state and local rate for the address where your order is shipped or delivered.

9. What do I do if I have questions about my PayPal Account?

For detail information, customers can contact PayPal customer service by calling 888-221-1161.

10. What is Madea's Caramel Cake Co., Refund Policy?

Refunds are only issued when an order is not delivered on time, a cake arrives damaged, or the wrong order is delivered.

11. I have a damaged item(s). What must I do?

In the event that you receive a damaged cake from https://www.madeascaramelcakeco.com, we will gladly refund you as long as we receive pictures by email of the item within in one (1) hour of delivery of the cake(s) and you must contact us at 954-459-4406. 

Pictures of the damaged cake(s) must be sent to customerservice@madeascaramelcakeco.com

Once we have received the pictures of the damaged cake, our team will process the request for you to receive a refund.  If the item has been eaten, we are unable to refund you.

12. Is it secure to enter my credit card information online?

Yes. Please see our Privacy Policy. We use the latest encryption technology.

13. I'm having problems with the website. What do I do?

Please email us at customerservice@madeascaramelcakeco.com or call us at 954-459-6604, and we'll see if we can fix the problem as soon as possible. 

Please note: Our customer service office hours are from 10:00 to 6:00 p.m., Monday through Saturday.  We are closed on Sunday's.

14. What should I do if there is a delivery error?

In the event that we process an order incorrectly or sent an item incorrectly, we will gladly replace it or issue a refund.

15. What if I cannot select my State on the website?

At this time, we only deliver locally.  We are not shipping cakes.